Reference

What This Privacy Policy Covers

We set out what we collect when you open an account, use DANA, OVO, GoPay or QRIS, or ask us to review a privacy request from Indonesia.

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How We Use Your Data

butuhwin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the details needed to open and secure your account, handle messages, and confirm activity that matters to the policy record. That can include your name, registered email or phone number, device type, IP address, cookie data, and the payment reference you used with DANA,

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OVO, GoPay or QRIS. If you contact us about slots, live tables, or account access, we use the message history and login log only to answer the request and protect the account. We keep records for dispute handling, fraud checks, and legal duties, then remove or
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archive them when the reason no longer applies. When access or eligibility is discussed, it depends on local law and is available only where local law permits there.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where To Send Privacy Requests

When you want a correction, access copy, or deletion request, send it through the same channels we use for account support.

DATA CARE

How We Handle Privacy Safely

We keep the policy practical: collect only what we need, limit who can see it, and separate support messages from payment records.

Collected fields

We keep the fields tied to your account: name, email, phone number, device type, IP address, and message history.

Cookie control

Our site uses cookies for login state, language choice, and page load checks.

Account security

We use login timestamps, password checks, and device markers to spot unusual access.

Retention

We keep records while your account is active and for the time needed to handle disputes, audits, and legal duties.

Request changes

To correct or delete data, send us your registered email, the exact change you want, and the last login date.

Contact route

If you want a copy of what we hold, ask through email, WhatsApp, or chat.

Privacy Questions We Hear Most

These answers cover what we collect, how long we keep it, and how you can ask for changes. If you contact us from Indonesia, use the same email, WhatsApp, or chat path so we can match your account cleanly. When access or eligibility is part of the request, it depends on local law and is available only where local law permits.

We keep the details needed to run the account and answer your request: name, email, phone number, device type, IP address, cookie data, and the message history tied to your profile. We do not ask for more than the request needs.

We record the payment reference, time, and status that help us reconcile the account. We do not keep full card-like secrets, and we limit payment records to what is needed for support, audit, and fraud checks.

Send a request from your registered email and include the exact change you want, plus the last login date. That lets us match the record quickly and avoid updating the wrong account.

We keep data while the account is active and for as long as needed for disputes, security checks, and legal duties. When that reason ends, we remove or archive the records that no longer need to stay.

Cookies help us remember the session, language choice, and page state so you do not have to repeat the login step. If you clear them in your browser settings, you may need to enter your details again.

Use email, WhatsApp, or on-page chat during Monday-Friday, 09:00-18:00 WIB. Include your registered email and the request type so we can route it to the right person without extra back-and-forth.

When access or eligibility changes, it depends on local law and is available only where local law permits. We will still answer privacy requests for accounts that we can verify through the contact channels.

What This Privacy Policy Covers

Where To Send Privacy Requests

How We Handle Privacy Safely

Collected fields

Cookie control

Account security

Retention

Request changes

Contact route

Privacy Questions We Hear Most

01 What data do you collect from my account?

02 Do you store payment details from DANA, OVO, GoPay, or QRIS?

03 How do I ask for access or correction?

04 How long do you keep my data?

05 Do cookies affect my login?

06 Who can I contact about privacy?

07 What happens if access is restricted where I live?

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